Frequently Asked Questions
Everything you need to know about shopping with Tilly Living.
What is the standard shipping time for my order?
Most orders are processed within 1-3 business days. Depending on your location, standard shipping typically takes between 5 to 10 business days. You will receive a tracking number via email as soon as your package is on its way.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
Tilly Living accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination and the weight of your order.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking link. You can also log into your Tilly Living account and visit the 'Order History' section to view real-time updates on your delivery.
What should I do if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please email us within 48 hours of delivery with photos of the damage. We will prioritize sending you a replacement at no additional cost.